This Privacy Policy ("Privacy Policy") governs the collection, use, disclosure and protection of Personal Information of individuals provided to MyTVS ("the Company or We or Us"). This Privacy Policy is intended to provide clear and complete information about the Personal Information of individuals that the Company collects in connection with Company’s services on this website or myTVS mobile app and the way such Personal Information is stored and used. 

I. Acceptance of terms of the Privacy Policy by the Users:

Any person logging on to or using this website or myTVS mobile app ("User or You") is deemed to have unconditionally accepted the terms and conditions mentioned herein and these constitute a binding and enforceable agreement between the User and the Company.

By accessing and/or using this website or myTVS mobile app, the User signifies his/her acceptance of the Privacy Policy and expressly consent to collection, use, disclosure, and retention of User’s Personal Information as described in this Privacy Policy. If the User does not agree to this Privacy Policy and/or to the processing of data/information collected by the Company in the manner outlined in this Privacy Policy, the User may refrain from using this website or myTVS mobile app or submit any Personal Information to the Company.

We reserve the right to modify or amend this Privacy Policy at any time and for any reason.

II. Scope of the Privacy Policy :

This Privacy Policy explains why We collect Personal Information and how We use Personal Information and comply with the requirements of the laws of India.

In case the User has any further questions relating to this Privacy Policy, the User can contact Us on toll free no +919003251754 or write to our Customer Care Officer at or e-mail at

III. Collecting information

This Privacy Policy explains how the Company handles Personal Information a User shares with it.

What is Personal Information:

Personal Information means any information that may be used to identify an individual, including but not limited to the following:

i. Information about the individual’s personal identity inter alia as name, age, sex, facial recognition, etc.

ii. His/her contact details such as address, postal code, telephone or mobile number and facsimile;

iii. User ID information such as username, email address and other security-related information used by an individual in relation to access and use this website or myTVS mobile app and its content, user id of social networks, etc. The aforementioned shall collectively be referred to as "Personal Information". Personal Information will also include any personally identifiable information provided by the User in any form during any interaction or communication with Us.

Company collects Personal Information in many parts of its business. These include but are not restricted to:

i. Company website & myTVS mobile app and social media handles, events, promotional activities and through our customer call centres.

ii. Company affiliates, credit card bank partners, and insurance companies.

iii. Other sources such as companies that provide lists of potential service users.

iv. Company collects information on individuals when they book their services, in order to process the transaction and to fulfil booking requests with service centres.

v. Company also collects general business information relating to employees, contractors, shareholders and service managers.

vi. It also applies to information about User and his/her vehicle that myTVS obtains from myTVS affiliates and other sources such as companies that provide lists of potential service users.

Other information that We collect:

i. User's location information:

We collect information about User's location when the User accesses this website or myTVS mobile app, which helps Us offer features like custom service based on locality.

User's location can be determined with varying degrees of accuracy by:

a. GPS

b. IP address

c. Sensor data from User's device

d. Information about things near User’s device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices

ii. Photos and images:

When the User provides camera access, it enable’s Us to captures photos of vehicles which helps in assessing the vehicle condition. The Privacy Policy shall apply on other information collected as well.

IV. Using and disclosing User’s Personal Information:

Personal Information about User or his/her vehicle may be used to respond to User’s requests for service brochures, to customise and improve communication content, or for marketing, brand promotion or product research. It may also be used to provide User with helpful offers and information on myTVS products and services.

Company may also share Personal Information collected with its suppliers for the exclusive purpose of providing services (for example, mailing information in response to Your request for a service request or to follow up on a query or complaint or to conduct a research or feedback survey) and with our business partners to conduct joint marketing programs with Company. It may also be shared in connection with the sale, transfer or financing of a significant part of a Company business.

Company will not share information about User or his/her vehicle with other third parties for their independent use without Users permission.

Company will not otherwise use or disclose any information about the User without his/her consent, unless:

i. Required by law or statute.

ii. To protect the rights, property or personal safety of another Company member, any member of the public.

iii. The assets and operations of the business are transferred to another party as a going concern.

iv. When a User provides personal information to the Company, the Company will give User the choice as to whether or not the User wishes to receive further information about special offers, promotions, and changes to Company's products and services. If the User indicates that he/she does not wish to receive these, the Company will not contact the User further for these purposes. Please allow 28 working days for any such request to be processed.

v. Service Providers:

Like many businesses, Company uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Company, such as mail houses, will sometimes have access to Personal Information held by Company and may use it on behalf of Company. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.

vi. Company and marketing activities:

Company manages communications with members, prospective members and customers according to its Privacy Policy. We respect individual's choices about being contacted for marketing purposes. We may occasionally contact the User at the e-mail or other address that is provided in order to:

a. Remind the User of membership renewal or warn the User of the upcoming expiry of membership benefits.

b. Provide the User with updated information about services or special promotions.

c. Provide the User with other information about other products and services which the User may have an interest in.

d. Some of this information is necessary as part of communication about the Company program and is sent to all members. However, if You are receiving promotional information from Company and do not wish to receive this information any longer, you may remove your name from Company's list either by calling on Company's Toll Free Number +919003251754, or write to Company's Customer Care officer at myTVS, or e-mail at and asking to be removed from Company's mailing list. Please allow 28 working days for this request to be processed.

V. Security of Information :

For our Website & myTVS Mobile App users, Company is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption; the industry standard security measures for transactions made over the Internet.

VI. Cookie Policy:

New technologies are emerging on the Internet that help us deliver customised visitor experiences. We may use cookies and other tracking devices on this website & myTVS mobile apps. Using cookies on our sites provides benefits to You, such as allowing you to maintain account login information or contact information on forms between visits, or locating a nearby dealer.

The use of cookies also allows to measure site activity to provide a better user experience. Cookies and other tracking devices may be used to tell us the time and length of visit, the pages You look at on our site, the site You visited just before coming to ours, and the name of your internet service provider.

The Company’s use of this technology does not mean that We automatically collect additional information about You. We might be able to ascertain what type of computer You are using, but beyond that, use of cookies is designed only to provide You with a better experience when using our website & myTVS mobile apps.

For more information about these new technologies on our website & myTVS mobile apps please call on this Toll Free Number +919003251754, or write to our Customer Care Officer at or e-mail at

VII. You can access theinformation we keep about you :

If at any time You want to know exactly what Personal Information we hold about You, You are welcome to access the record by writing to Us at Customer Care Officer, or e-mail at Our file of your information will usually be made available to you within 14 working days. For security purposes confirmation of your identity will be required prior to supply of this information.

VIII. Changing and deleting the information we have about you:

If at any time You wish to change Personal Information that is inaccurate or out of date, please contact Us and We will amend this record. If You wish to have your Personal Information deleted, please let Us know in the same manner as referred to above and We will take all reasonable steps to delete it unless We need to keep it for legal or statutory reasons as mentioned above.

IX. Storage and security of your personal information:

Company endeavours to take all reasonable steps to keep secure any information which we hold about You, and to keep this information accurate and up to date. Company uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorised, We also require our employees and data processors to respect the confidentiality of any Personal Information held by Company. Data is secured in a secure data centre environment, We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.

X. Geographic Scope of Site:

Company controls and operates this web site from India. Unless otherwise specified on or by this web site, this web site is intended to promote only those services that are provided by myTVS in India and its territories, and myTVS makes no representation that materials in this web site or the products described thereby are appropriate or available for use in other locations. All visitors to this web site are responsible for compliance with all Indian laws applicable to them with respect to the content and operation of this website or myTVS mobile app.

XI. What to do if You have a problem or question:

If Company becomes aware of any ongoing concerns or problems concerning privacy practices, We will take these issues seriously and work to address these concerns. If You have any further queries relating to our Privacy Policy, or You have a problem or complaint, please contact Us on our Toll Free Number +919003251754 or write to our Customer Care Officer at or e-mail

XII. Future changes:

These Privacy Policies may be reviewed and revised. Changes to the Privacy Policy will be made by posting an updated version of the policy on this website and/or myTVS mobile app, also We request our visitors/members to consider the updated policy displayed on this web site and/or myTVS mobile app only.

XIII. Indemnification:

You agree and undertake to indemnify and hold harmless the Company, from and against any and all suit, dispute, actions, damages, costs and expenses, if any, of whatsoever nature, arising out of or in any way connected with this Privacy Policy, information shared and/or use or access of the web site and/or myTVS mobile app.

You expressly understand that under no circumstances, including, but not limited to, negligence, shall We be liable to You or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) unauthorised access to or alteration of Personal Information; (ii) any unauthorised access to or use of Company’s secure servers and/or any and all information stored therein.

XIV. No Warranties:

i. You represent that You have accessed the web site and/or myTVS mobile app and have provided Information on Your own initiative and are responsible for compliance with all applicable laws.

ii. The information on this website & myTVS mobile app is presented as general information and no representation or warranty is expressly or impliedly given as to it accuracy, completeness or correctness. The User is presumed to have read the terms and conditions of this website & myTVS mobile app and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedure and risks of logging onto the website & myTVS mobile app and cannot claim, at any time, ignorance of any or all of them. All relationships of any User of this website & myTVS mobile app wheresoever's situated is governed by and in accordance with the laws and jurisdiction of Chennai, India.