Any person logging on to or using this website or myTVS mobile app ("User or You") is deemed to have unconditionally accepted the terms and conditions mentioned herein and these constitute a binding and enforceable agreement between the User and the Company.
What is Personal Information:
Personal Information means any information that may be used to identify an individual, including but not limited to the following:
i. Information about the individual’s personal identity inter alia as name, age, sex, facial recognition, etc.
ii. His/her contact details such as address, postal code, telephone or mobile number and facsimile;
iii. User ID information such as username, email address and other security-related information used by an individual in relation to access and use this website or myTVS mobile app and its content, user id of social networks, etc. The aforementioned shall collectively be referred to as "Personal Information". Personal Information will also include any personally identifiable information provided by the User in any form during any interaction or communication with Us.
Company collects Personal Information in many parts of its business. These include but are not restricted to:
i. Company website & myTVS mobile app and social media handles, events, promotional activities and through our customer call centres.
ii. Company affiliates, credit card bank partners, and insurance companies.
iii. Other sources such as companies that provide lists of potential service users.
iv. Company collects information on individuals when they book their services, in order to process the transaction and to fulfil booking requests with service centres.
v. Company also collects general business information relating to employees, contractors, shareholders and service managers.
vi. It also applies to information about User and his/her vehicle that myTVS obtains from myTVS affiliates and other sources such as companies that provide lists of potential service users.
Other information that We collect:
i. User's location information:
We collect information about User's location when the User accesses this website or myTVS mobile app, which helps Us offer features like custom service based on locality.
User's location can be determined with varying degrees of accuracy by:
b. IP address
c. Sensor data from User's device
d. Information about things near User’s device, such as Wi-Fi access points, cell towers, and Bluetooth-enabled devices
ii. Photos and images:
Personal Information about User or his/her vehicle may be used to respond to User’s requests for service brochures, to customise and improve communication content, or for marketing, brand promotion or product research. It may also be used to provide User with helpful offers and information on myTVS products and services.
Company may also share Personal Information collected with its suppliers for the exclusive purpose of providing services (for example, mailing information in response to Your request for a service request or to follow up on a query or complaint or to conduct a research or feedback survey) and with our business partners to conduct joint marketing programs with Company. It may also be shared in connection with the sale, transfer or financing of a significant part of a Company business.
Company will not share information about User or his/her vehicle with other third parties for their independent use without Users permission.
Company will not otherwise use or disclose any information about the User without his/her consent, unless:
i. Required by law or statute.
ii. To protect the rights, property or personal safety of another Company member, any member of the public.
iii. The assets and operations of the business are transferred to another party as a going concern.
iv. When a User provides personal information to the Company, the Company will give User the choice as to whether or not the User wishes to receive further information about special offers, promotions, and changes to Company's products and services. If the User indicates that he/she does not wish to receive these, the Company will not contact the User further for these purposes. Please allow 28 working days for any such request to be processed.
v. Service Providers:
Like many businesses, Company uses a range of service providers to help us maximise the quality and efficiency of our services and our business operations. This means that individuals and organisations outside of Company, such as mail houses, will sometimes have access to Personal Information held by Company and may use it on behalf of Company. We require our service providers to adhere to strict privacy guidelines and not to keep this information or use it for any unauthorised purposes.
vi. Company and marketing activities:
a. Remind the User of membership renewal or warn the User of the upcoming expiry of membership benefits.
b. Provide the User with updated information about services or special promotions.
c. Provide the User with other information about other products and services which the User may have an interest in.
d. Some of this information is necessary as part of communication about the Company program and is sent to all members. However, if You are receiving promotional information from Company and do not wish to receive this information any longer, you may remove your name from Company's list either by calling on Company's Toll Free Number +919003251754, or write to Company's Customer Care officer at myTVS, email@example.com or e-mail at firstname.lastname@example.org and asking to be removed from Company's mailing list. Please allow 28 working days for this request to be processed.
For our Website & myTVS Mobile App users, Company is committed to high standards of data security with respect to information collected on our site. We offer SSL encryption; the industry standard security measures for transactions made over the Internet.
For more information about these new technologies on our website & myTVS mobile apps please call on this Toll Free Number +919003251754, or write to our Customer Care Officer at email@example.com or e-mail at firstname.lastname@example.org.
If at any time You want to know exactly what Personal Information we hold about You, You are welcome to access the record by writing to Us at Customer Care Officer, email@example.com or e-mail at firstname.lastname@example.org. Our file of your information will usually be made available to you within 14 working days. For security purposes confirmation of your identity will be required prior to supply of this information.
If at any time You wish to change Personal Information that is inaccurate or out of date, please contact Us and We will amend this record. If You wish to have your Personal Information deleted, please let Us know in the same manner as referred to above and We will take all reasonable steps to delete it unless We need to keep it for legal or statutory reasons as mentioned above.
Company endeavours to take all reasonable steps to keep secure any information which we hold about You, and to keep this information accurate and up to date. Company uses a sophisticated computer data network, and all access to the computers and system devices are password controlled. Employees can only gain access to data if they are authorised, We also require our employees and data processors to respect the confidentiality of any Personal Information held by Company. Data is secured in a secure data centre environment, We use sophisticated detection and intrusion technologies to ensure that there are no network security breaches.
Company controls and operates this web site from India. Unless otherwise specified on or by this web site, this web site is intended to promote only those services that are provided by myTVS in India and its territories, and myTVS makes no representation that materials in this web site or the products described thereby are appropriate or available for use in other locations. All visitors to this web site are responsible for compliance with all Indian laws applicable to them with respect to the content and operation of this website or myTVS mobile app.
You expressly understand that under no circumstances, including, but not limited to, negligence, shall We be liable to You or any other person or entity for any direct, indirect, incidental, special, or consequential damages, including, but not limited to damages for loss of profits, goodwill, use, data or other intangible losses, resulting from circumstances, including but not limited to: (i) unauthorised access to or alteration of Personal Information; (ii) any unauthorised access to or use of Company’s secure servers and/or any and all information stored therein.
i. You represent that You have accessed the web site and/or myTVS mobile app and have provided Information on Your own initiative and are responsible for compliance with all applicable laws.
ii. The information on this website & myTVS mobile app is presented as general information and no representation or warranty is expressly or impliedly given as to it accuracy, completeness or correctness. The User is presumed to have read the terms and conditions of this website & myTVS mobile app and is deemed to have agreed, understood and accepted unconditionally all the terms, conditions, procedure and risks of logging onto the website & myTVS mobile app and cannot claim, at any time, ignorance of any or all of them. All relationships of any User of this website & myTVS mobile app wheresoever's situated is governed by and in accordance with the laws and jurisdiction of Chennai, India.